Despite multiple attempts to contact the player for further information, istotnie response was received. Consequently, the complaint państwa rejected due to lack of communication. The player from Austria had his account at Hellspin Casino blocked after he requested a withdrawal, and all his winnings were canceled. He stated that the closure occurred due owo a previously closed account, despite having a verified and properly used account without any violations.
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As a result, we could not proceed with the investigation and had owo reject the complaint. The Complaints Team had explained the industry wzorzec regarding maximum bet rules and had asked the player owo provide additional information for further investigation. However, the player did not respond within the given timeframe, which resulted in the complaint being rejected due owo a lack of necessary information.
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As a result, the complaint was rejected, and the player was advised to avoid multiple registrations in the future. After communicating with the Complaints Team, he had been advised owo wait for 14 days for the funds owo be processed. The player later confirmed that he had received the money, leading jest to the resolution of the complaint. We also like how user-friendly the lobby is and the option owo claim a regular or high-roller welcome premia with 40x bonus-only wagering requirements. The selection of regular bonuses and the low bet owo loyalty points conversions are two more areas the Playcasino team gives thumbs up.
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